Legal
Privacy Policy
Last updated
Our approach
We collect the minimum needed to run the service. We do not require your age, gender, race, disability, veteran status, union membership, or employer history to use it, and skipping an optional question never blocks your progress. Score history and recordings are private by default; there is no public profile.
What we collect
- Account
- Email address, authentication identifiers, and the consents you have given with their version and timestamp.
- Preparation
- The target you selected, your stage and date, your plan, and optional experience background.
- Practice content
- Your written answers, audio recordings if you choose to record, transcripts, your corrections to those transcripts, and the evaluations produced from them.
- Purchases
- Purchase records and entitlement state. Card details are handled by our payment processor and never reach our servers.
- Technical
- Security and audit logs, error reports with identifiers scrubbed, and product analytics events that never contain transcript or audio content.
Why we process it
- To provide the service you asked for, including transcription and evaluation.
- To take and reconcile payments and manage access windows.
- To keep the service secure, prevent abuse, and meet legal obligations.
- To improve quality in aggregate, using de-identified data.
Recording and AI processing
Audio recording only happens after you give explicit permission, and a recording indicator is visible the whole time. Your recording is sent to a transcription provider, and the resulting transcript, the question, timing data, and the rubric are sent to an evaluation provider. Those requests do not include your name, email, payment data, or protected characteristics.
We do not use your content to train models, and provider settings are configured to prevent it. Any future research or training use would require separate, explicit opt-in consent. Providers in use are listed in our methodology and named at the point of consent.
How long we keep it
- Raw audio
- 30 days by default and configurable by you. You can delete a recording immediately, and deletion is verified against storage.
- Transcripts and evaluations
- Until you delete them or close your account, unless needed for an active dispute and the law permits retention.
- Candidate report submissions
- A published report remains only if you consented and it is irreversibly anonymised; otherwise it is removed with your account.
- Purchase and tax records
- The minimum period accounting and tax rules require, reduced to the minimum fields after account deletion.
- Analytics
- 13 months, with no transcript, audio, or sensitive free text.
- Security and audit logs
- 12 to 24 months, restricted and minimised.
Your rights
You can download your data and delete your account from account settings, without contacting us first. Depending on where you live, you may also have rights to correct data, restrict or object to processing, and complain to a supervisory authority. Ask at support@wiretohired.com.
Cookies and tracking
Strictly necessary cookies keep you signed in and keep the site secure; they cannot be turned off without breaking sign-in. Anything else is optional and off until you agree. The service works fully if you decline. See cookies.
Sharing
We share data only with processors that run the service — hosting, database, authentication and storage, payments, transcription, evaluation, email, analytics, and error monitoring — each under a data-processing agreement. We do not sell personal information and we do not share it with programs, unions, utilities, or employers.
Security
Audio lives in private storage reached only through short-lived signed links tied to your account. Every private read and write is authorised on the server. Administrative actions are recorded in an append-only audit log. We never log raw audio, full transcripts, authorisation headers, sign-in links, or payment payloads.
Children
The service is not directed to children under 16 and we do not knowingly collect their data.
Changes and contact
Material changes are announced by email before they take effect. Questions go to support@wiretohired.com. The data controller identity, representative, and any international-transfer mechanism are to be completed by counsel before launch.